ROUTEMASTERS
Merchant Terms of Use
Last Updated: September 1, 2023
These ROUTEMASTERS Merchant Terms of Use (“Agreement”) apply to the relationship
between ROUTEMASTERS, a Wyoming corporation,
its subsidiaries and affiliates (collectively, “ROUTEMASTERS”) and the merchant
using the ROUTEMASTERS software and/or services
described below (“Merchant”). By using ROUTEMASTERS’s software and/or services,
Merchant agrees to the terms of this
Agreement. The Agreement is entered into and effective as of the date Merchant
uses ROUTEMASTERS’s software and/or
services set forth herein (“Effective Date”).
- Rights and Obligations of ROUTEMASTERS
- If requested, ROUTEMASTERS will:
- Enable customers to purchase goods and/or services from Merchant via
i) ROUTEMASTERS’s proprietary ordering, advertising, delivery
logistics, and billing system using its associated web-based and mobile
properties and apps (the “ROUTEMASTERS Merchant Software”); ii) built
upon ROUTEMASTERS’s e-commerce, logistics, and delivery platform
(“Platform”).
- Include Merchant on the Platform as provided herein, and will enable the
transmission of orders to Merchant for pickup and/or delivery (the
“Logistics Services”). The Logistics Services, together with the Delivery
Services (each as defined below), will be referred to herein as the
“Services.”
- Connect Merchant with delivery service providers using ROUTEMASTERS’s
Platform (the “Delivery Services”). For clarity, ROUTEMASTERS does not
itself provide delivery or logistics services; instead, ROUTEMASTERS
provides a platform for businesses to connect with delivery service
providers to transport orders to customers and to receive information
relating thereto. Delivery service providers are independent Platform users
who access ROUTEMASTERS’s proprietary technologies to provide
on-demand delivery and logistics services, and such independent contractors
control the method and manner in which they deliver orders.
Accordingly, ROUTEMASTERS will not be liable or responsible for any
delivery service providers or any errors or misrepresentations made by them.
- ROUTEMASTERS owns all right, title, and interest in and to
the ROUTEMASTERS Merchant Software and the Platform, and any content supplied
by ROUTEMASTERS. ROUTEMASTERS will have sole editorial control over
the Merchant Software and Platform, including the presentation of any content
provided by Merchant (“Merchant Content”). Merchant Content may include, without
limitation, menus, photographs, trademarks and logos. For the term of the
Agreement and for six (6) months thereafter, Merchant hereby grants
to ROUTEMASTERS a royalty-free, worldwide, sub-licenseable, transferable,
fully paid-up, irrevocable right and license to use the Merchant Content in
connection with the Merchant Software, Platform, and for marketing and promotional
purposes via any means now known or hereinafter developed. Merchant owns all right,
title, and interest in and to the Merchant Content, subject to the license granted
to ROUTEMASTERS herein. ROUTEMASTERS may remove Merchant Content on
the ROUTEMASTERS Merchant Software or Platform at any time if it believes, in
its sole discretion, that such Merchant Content violates any applicable laws,
infringes upon any third-party rights, or otherwise impacts the integrity of
the ROUTEMASTERS Merchant Software and Platform.
- TO THE FULLEST EXTENT PERMITTED BY LAW, AND OTHER THAN AS EXPRESSLY PROVIDED IN THE
AGREEMENT, ROUTEMASTERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, IN
CONNECTION WITH THE AGREEMENT, THE ENTERPRISE SOFTWARE, PLATFORM, THE SERVICES, AND
ANY USE THEREOF, INCLUDING WITHOUT LIMITATION IMPLIED OR EXPRESS WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE SERVICES
ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND ROUTEMASTERS WILL NOT
BE LIABLE TO ENTERPRISE FOR DAMAGES RESULTING FROM THE FAILURE OF THE ENTERPRISE
SOFTWARE, PLATFORM, SERVICES OR ENTERPRISE CONTENT. ROUTEMASTERS WILL NOT,
UNDER ANY CIRCUMSTANCES, BE LIABLE TO ENTERPRISE FOR INDIRECT, WILLFUL, PUNITIVE,
CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO
THE AGREEMENT, INCLUDING, BUT NOT LIMITED TO LOST PROFITS, LOSS OF BUSINESS, LOSS OR
INACCURACY OF DATA OF ANY KIND, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL
THEORY, EVEN IF THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES
OCCURRING. ROUTEMASTERS’S MAXIMUM LIABILITY UNDER THE AGREEMENT WILL BE THE
AMOUNT OF FEES EARNED BY ROUTEMASTERS DURING THE SIX (6) MONTH PERIOD
IMMEDIATELY PRIOR TO THE EVENT WHICH GAVE RISE TO SUCH DAMAGES. THE FOREGOING
LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THE
AGREEMENT IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.
- Additional Rights and Obligations of Merchant
- Merchant will maintain the confidentiality of all non-public information that it
acquires in the course of performing the Agreement, including without limitation all
Customer Data (as defined below), as well as the terms and conditions of the
Agreement (collectively, the “Confidential Information”). Merchant will not disclose
to any third parties, or use in any way other than as necessary to perform its
obligations hereunder, ROUTEMASTERS’s Confidential Information. Merchant will
ensure that Confidential Information will only be made available to those of its
employees and agents who have a need to know such Confidential Information and who
are be bound by written obligations of confidentiality at least as protective as
those set forth herein. Upon expiration or termination of the Agreement and as
requested by ROUTEMASTERS, Merchant will deliver to ROUTEMASTERS (or
destroy at ROUTEMASTERS’s election) any and all materials or documents
containing the Confidential Information, together with all copies thereof in
whatever form.
- “Customer Data” means (i) any and all information about customers generated or
collected by ROUTEMASTERS or Merchant through the Merchant Software, Platform,
or Services, including, but not limited to, customer’s name, delivery address(es),
email address(es), phone number(s), and customer preferences and tendencies and (ii)
any information that may otherwise be considered “personal data” or “personal
information” under applicable law. Merchant acknowledges that all Customer Data is
the sole and exclusive property of ROUTEMASTERS. Accordingly, Merchant will
use Customer Data for the sole purpose of fulfilling applicable customer orders or
otherwise satisfying Merchant’s obligations hereunder. Merchant (and any other
persons to whom Merchant provides any Customer Data only as necessary to perform the
Agreement) will implement and maintain comprehensive administrative, physical and
technical safeguards in accordance with current best practices in Merchant’s
industry in order to protect, handle, and secure Customer Data. Merchant will also
be responsible for any breach of this provision by any third-party service provider
engaged by Merchant. Merchant will notify ROUTEMASTERS in a secure manner
immediately upon a data security breach or any reasonable suspicion thereof or any
other unauthorized disclosure of Confidential Information, and assist and cooperate
with ROUTEMASTERS concerning any remedial measures and any disclosures to
affected parties, in each case as requested by ROUTEMASTERS or required under
applicable law.
- Merchant agrees that its use of the Merchant Software, Platform, and Services is
subject to the ROUTEMASTERS Terms of Use as in effect at the time (available
at https://routemasters.io/legal/merchant/terms-of-use), and further agrees that
Merchant’s access to and use of Customer Data will be subject to the
ROUTEMASTERS Privacy Policy as in effect at the time (available at
https://routemasters.io/merchant/privacy-policy/).
- Merchant represents, warrants and covenants:
- it has the authority to enter into the Agreement and to grant the rights
granted hereunder, and doing so will not violate any other agreement to
which it is a party;
- it is duly organized, validly existing and in good standing under the laws
of the jurisdiction of its origin;
- the Merchant Content will not infringe or otherwise violate the rights of
any third party;
- it will comply with all applicable retail food, beverage (including alcohol)
or other health and safety codes, rules or regulations, as well as any other
laws applicable to its business (including without limitation the obligation
to pay tips to delivery and other workers, if any);
- it will provide accurate tax rates and calculations to ROUTEMASTERS;
- it will remit to the applicable taxing authority all legally-required taxes
and will file all required tax returns and forms. In the event that Merchant
includes alcohol in its menu on the Merchant Software or Platform, Merchant
further represents and warrants that it maintains a valid and active liquor
license and all other applicable licenses, permits and registrations for the
sale, distribution and (if applicable) delivery of alcohol (collectively,
“Liquor Licenses”). Merchant will provide ROUTEMASTERS with a copy of
the Liquor Licenses and all renewals thereof, and will immediately
notify ROUTEMASTERS if any Liquor License is not renewed or is
revoked, cancelled or surrendered at any time during the Term.
- Merchant will indemnify and hold ROUTEMASTERS (including its directors,
employees, officers, agents) harmless from any and all claims, actions, proceedings
and damages arising out of Merchant’s activities, including, without limitation, (i)
any third-party transactions or financing arrangement; (ii) Merchant’s provision,
calculation, reporting or remission of taxes; or (iii) any breach or alleged breach
of the representations, warranties or covenants set forth in the
Agreement. ROUTEMASTERS will provide prompt notice to Merchant of any
potential claim subject to indemnification hereunder. Merchant will assume the
defense of the claim through counsel designated by it and reasonably acceptable
to ROUTEMASTERS, provided that ROUTEMASTERS may use counsel of its
choice at its own expense. Merchant will not settle or compromise any claim or
consent to the entry of any judgment without the written consent
of ROUTEMASTERS, which will not be unreasonably withheld. ROUTEMASTERS
will reasonably cooperate with Merchant in the defense of the claim, at Merchant’s
expense.
- Payment Terms
In consideration for Merchant’s access to the applicable
Merchant Software,
Platform, and/or Services, Merchant will pay to ROUTEMASTERS a monthly software
subscription fee and/or a delivery fee for the delivery service providers to be collected
by ROUTEMASTERS (collectively, the “Fees”). Subscription fees will be charged in
advance on a monthly basis. Delivery fees are recommended by the Platform on a
per-order-basis; though the Merchant and delivery service provider can mutually agree to a
lower delivery fee. Merchant is responsible for collecting and remitting delivery fees
to ROUTEMASTERS on a weekly basis.
- Term
Unless otherwise agreed in the ROUTEMASTERS
Merchant Services Form, this
Agreement may be cancelled as follows: By Merchant for any reason (or no reason) upon thirty
(30) days’ prior written notice to ROUTEMASTERS. By Merchant in the event of a
material breach of this Agreement which is not cured after seven (7) days prior written
notice of said breach. By ROUTEMASTERS for any reason (or no reason) upon three (3)
days prior written notice to Merchant.
- Governing Law and Dispute Resolution
THIS SECTION ENTITLED “DISPUTE
RESOLUTION” HAS A
MANDATORY ARBITRATION PROVISION. IT AFFECTS THE ENTERPRISE’S LEGAL RIGHTS. PLEASE READ IT.
THIS AGREEMENT SHALL BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE CAYMAN
ISLANDS WITHOUT REGARD TO ITS CONFLICTS OF LAW RULES, NOTWITHSTANDING THE PLACE WHERE THIS
AGREEMENT MAY BE EXECUTED BY ANY PARTY. Merchant and ROUTEMASTERS agree that all
claims or disputes arising out of the Agreement will be decided by an arbitrator through
arbitration and not by a judge or jury (“Arbitration Agreement”). This Arbitration Agreement
is governed by the Federal Arbitration Act (“FAA”) and evidences a transaction involving
commerce. The arbitration will be conducted before a single arbitrator under the Commercial
Arbitration Rules of the American Arbitration Association (“AAA”), which are available at
www.adr.org. The arbitrator’s fees and the costs will be shared equally by the parties,
unless prohibited by law. Parties are responsible for their own attorneys’ fees. The
arbitration proceeding will take place in Los Angeles, CA, unless otherwise agreed. A court
of competent jurisdiction will have the authority to enter judgment on the arbitrator’s
decision and award. The parties agree to bring any claim or dispute in arbitration on an
individual basis only, and not as a class or collective action, and there will be no right
or authority for any claim or dispute to be brought, heard or arbitrated as a class or
collective action (“Class Action Waiver”). Regardless of anything herein and/or the
applicable AAA Rules, the interpretation, applicability or enforceability of the Class
Action Waiver may only be determined by a court and not an arbitrator. The following claims
are excluded from this Arbitration Agreement: (a) claims in small claims court; (b) claims
to enforce or to prevent the actual or threatened violation of a party’s intellectual
property rights; (c) claims for temporary relief in connection with an arbitrable
controversy; and (d) claims that are non-arbitrable per the applicable federal statute.
- Miscellaneous Terms
ROUTEMASTERS and Merchant are independent
contractors, and nothing herein may be construed to create any agency, partnership or joint
venture between them. Notwithstanding anything to the contrary, neither party has any
authority of any kind to bind the other party in any respect whatsoever. The Agreement are
not intended to benefit, nor will it be deemed to give rise to, any rights in any third
party. No ambiguity will be construed against any party based upon a claim that such party
drafted the ambiguous language. The Agreement and any other agreements or terms incorporated
herein by reference, constitute the entire agreement between the parties and supersedes any
prior understanding (written or oral) on the subject matter hereof. In the event of any
conflict between the Agreement and any of the ROUTEMASTERS Terms of Use, or
the ROUTEMASTERS Privacy Policy, the terms of the Agreement will control; in the event
of any conflict between the terms of the Services Form and these Terms, the terms of the
Services Form will control. ROUTEMASTERS hereby reserves the right to update and
modify these Terms at any time at its sole discretion. It is Merchant’s responsibility to
review these Terms periodically to ensure compliance. The Agreement may not be amended by
Merchant unless such amendment is signed by an authorized representative
of ROUTEMASTERS. If any provision of the Agreement is found by a court of competent
jurisdiction to be invalid or unenforceable, then that provision will be changed and
interpreted to accomplish the objectives of such provision to the greatest extent possible
under applicable law, and the remaining provisions will continue in full force and effect.
The parties acknowledge and agree that each party has reviewed, revised, and has been given
the opportunity to have counsel review and revise, these Terms and that any rule of
construction to the effect that any ambiguities are to be resolved against the drafting
party shall not be employed in the interpretation of these Terms or any amendments,
appendices, exhibits, or schedules thereto.
In the event of a breach, in addition to any remedies at law or in equity, the non-breaching
party will be entitled to seek specific performance and immediate injunctive relief. Failure
by either party to require performance or claim breach will not be construed as a waiver. A
party will not be liable for any failure of or delay in the performance of the Agreement for
the period that such failure or delay is due to causes beyond its reasonable control,
including but not limited to acts of God, war, strikes or labor disputes, embargoes,
government orders or any other force majeure event. Merchant may not assign the Agreement
without the prior written consent of ROUTEMASTERS, and if permission is secured, the
assignor will provide ROUTEMASTERS with advance written notice so that payment can be
directed appropriately. Any assignment by Merchant in violation of this provision will be
deemed a nullity. ROUTEMASTERS may freely assign the Agreement. The Agreement will be
binding on the parties’ permitted heirs, successors and assigns. Any dispute, controversy or
proceeding arising out of or relating to the Agreement or the relationship between the
parties hereto will be governed by in accordance with the terms of the Agreement. This
Section 6, the customer data, ownership, confidentiality, indemnity, limitation of liability
and arbitration provisions and any other terms required for the full interpretation of the
Agreement following expiration or termination will survive any expiration or termination of
the Agreement. If applicable, these Terms may be signed in counterparts, each of which is
deemed to be an original, but which together constitute one and the same instrument. Copies
of signatures sent by facsimile or by PDF scan/email transmission are deemed to be originals
for purposes of execution and proof of these Terms.
- Notices.
All notices under the Agreement will be in writing and will be deemed to have been duly
given if given on the earliest to occur of (i) upon delivery, or refusal of delivery, if
personally delivered; (ii) on the third business day after deposit with the United States
Postal Service if sent by certified mail; (iii) on the first business day after delivery to
a nationally recognized overnight courier if sent by such a courier; and (iv) on the day
transmitted, as indicated by the transmission confirmation, if given by email (however, any
notice transmitted by email after 5:00 PM local time at the destination of the recipient or
on a day other than a business day will be considered given on the next business day). All
notices to Merchant will be sent to Merchant at the address provided on the Services Form
under “Contact Information,” or such other address provided by Merchant and accepted
by ROUTEMASTERS in writing. All notices to ROUTEMASTERS will be sent to the
below, unless otherwise provided by ROUTEMASTERS:
ROUTEMASTERS, Inc.
680 E Colorado Blvd. #180
Pasadena, CA 91101
Attn: ROUTEMASTERS DSP Legal